HOW HER LUCKY DAY WORKS

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Q: What exactly is Her Lucky Day?

A: Her Lucky Day is Australia's first women focused prize draw club. Every week we run a feel good prize draw where one lucky woman wins something beautiful, useful, or just a little bit luxurious. Members also enjoy exclusive perks and partner discounts. This isn't just a competition page. It is a community of women who believe they deserve good things.

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Q: Who can join?​

A: Any woman aged 18 or over who lives in Australia. That is the only requirement. If that sounds like you, you are exactly who we built this for.

 

Q: How do the weekly prize draws work? ​

A: Each week, entries open for a brand new major prize.

You can enter by purchasing one-off ticket packs for that specific prize, or by joining as a member to receive automatic entries every week while your membership is active.

Entries close at the time listed on the prize page. Once closed, all valid entries are finalised and uploaded into RandomDraws.

The winner is selected during a live draw using RandomDraws, an independent, certified random draw platform trusted by Australian businesses. We don’t manually select winners.

The draw is conducted live, and we share the moment with our community.

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Q: When do entries open and close?

A: Each weekly prize draw runs from Thursday at 10:00pm AEST to the following Thursday at 10:00pm AEST.

Once entries close, no further entries can be added to that specific prize draw.

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Q: When is the winner drawn?

A: Entries close every Thursday at 10:00pm AEST.

The live draw takes place every Friday morning at 8:30am AEST using RandomDraws.

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Q: Is Her Lucky Day a giveaway page?
A: Not quite. A typical free social post is a one off. Her Lucky Day is a properly run weekly prize draw club with paid ticket entries, a member structure, and certified independent draws. It is less "free social post" and more feel good women's club.

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ENTRIES AND TICKETS​

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Q: How do I enter a weekly prize draw?
A: There are two ways in. The first is by purchasing one or more single tickets directly through our website. The second is by joining as a member, which adds your entries automatically every week without you needing to lift a finger.

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Q: How do entries work?

A: There are two ways to receive entries into a weekly prize draw.

You can purchase a one-off ticket pack for a specific prize. These entries apply only to that selected draw and do not carry over.

Or, you can join as a member. Membership entries are automatically added into every weekly draw while your membership is active, so you never need to remember to enter.

The number of entries you receive depends on the option you choose, and is always clearly shown before checkout.

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Q: Am I entered into every draw automatically?
A: If you are a member, yes. Members receive automatic entries into the weekly prize draws for the duration of their active membership. Single ticket purchases apply only to the specific draw they were bought for.

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Q: How can I check that I was entered into the draw?
A: You can easily check your entries inside your Member Dashboard. Simply click on “Check My Entries,” enter your full name, and the system will show you the total number of entries you received for that specific draw. It’s all there for you to see, so you can feel confident knowing your entries have been counted correctly.

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Q: When do entries close each week?

A: Entries close every Thursday at 10:00pm AEST, unless otherwise stated on the prize page.

One-off tickets are only valid for the exact prize draw selected at checkout. If entries for that prize have closed, that ticket option will no longer be available.

Membership entries are included automatically in each weekly draw while your membership is active.

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Q: How many entries do I get per ticket?

A: The number of entries you receive depends on the option you choose.

If you purchase a one-off ticket pack, your entries are based on the value selected at checkout. For example, higher value packs include more entries, giving you more chances in that week’s draw.

If you are a member, your entries are automatically added each week based on your membership tier.

Everything is clearly shown before you purchase, so you always know exactly how many entries you are receiving.

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Q: Do my entries roll over to the next week if I do not win?
A: Single ticket entries are valid for the specific week's draw they were purchased for and do not roll over after that draw is held. Member entries refresh each week as part of your subscription. Every new week is a fresh chance.

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MEMBERSHIPS

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Q: What is a Her Lucky Day membership?
A: Membership is the easy, automatic way to be part of every weekly prize draw. Instead of remembering to buy single tickets, your entries are added for you every single week. Members also get access to the Member Perks area, with exclusive discount codes and partner offers. It is the warmest corner of Her Lucky Day.

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Q: What are the membership tiers?
A: There are three tiers, designed so there is something for every budget.

Bronze Glow is $4.99 AUD per month and includes 5 entries every week.

Silver Shine is $9.99 AUD per month and includes 10 entries every week.

Gold Glam is $19.99 AUD per month and includes 25 entries every week.

Every tier feels lovely. Some just give you a few more chances each week.

Q: How does billing work?
A: Memberships are billed monthly to the card on file, on the same date each month. The first charge happens the day you join, and the next runs exactly one month later. You will always be billed in Australian dollars.

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Q: Can I cancel my membership at any time?

A: Yes, always. You can cancel any time through your Her Lucky Day account, or by emailing us at hello@herluckyday.com.au. Once cancelled, your membership stays active until the end of the current billing period, so you still receive every entry you paid for.

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Q: Can I upgrade or downgrade my tier?

A: Of course. You can move between Bronze Glow, Silver Shine, and Gold Glam whenever you like through your account. Changes take effect from your next billing cycle, so your entries for the current week are never affected.

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Q: What is the Member Perks page?

A: The Member Perks page is a private area within your account where exclusive discount codes and partner offers are added for members over time. The list grows as we add more brand partners every single week, so it is worth checking back.

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PRIZES

 

Q: What kinds of prizes does Her Lucky Day offer?

A: Every prize is hand chosen with women in mind. Beauty tools. Home essentials. Lifestyle pieces. Prams. Furniture. Tech. The kind of items you would love but might not usually buy for yourself. This isn't just stuff. It is the small everyday upgrades that make life feel a little more taken care of.

 

Q: How are prizes chosen each week?

A: Every prize is chosen personally with the Her Lucky Day woman in mind. We look for things that feel beautiful, useful, and a little bit special. Sometimes a sleek beauty tool. Sometimes a home essential that makes the everyday feel easier. Always something we would genuinely love to receive ourselves.

 

Q: Are the prizes brand new and genuine?

A: Yes, always. Every prize is brand new and sourced from authorised Australian retailers or directly from the brand. We never offer pre-owned, refurbished, or counterfeit items.

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Q: Can I swap my prize for cash or a different item?
A: Prizes are awarded as the specific item shown on the prize page and cannot be exchanged for cash or a different product.We take great care to ensure every prize is secured and ready before it is listed. In the unlikely event of an unforeseen issue, we will always provide a replacement of equal or higher value.

 

Q: Are prizes shipped Australia wide?

A: Yes. We ship prizes to all states and territories within Australia.

 

Q: How long does shipping take?

A: Most prizes are dispatched within seven business days after the winner confirms their delivery details, unless otherwise stated. Larger items, like furniture or prams, can take a little longer depending on supplier lead times, and we will keep you in the loop the whole way through.

 

Q: Will I receive tracking if I win?

A: Yes. Once your prize has been shipped, tracking details are emailed straight to you so you can follow your prize all the way to your door.

 

WINNERS

 

Q: How will I be told if I have won?

A: The winner is selected during the live draw at 8:30am AEST on Friday and is contacted shortly after via email using the details on their account.

 

Q: When are winners announced?

A: Winners are contacted privately by email first. They may then be announced on our social media pages by first name and state only (for example, Jessica from NSW), so the community can celebrate alongside her. Draw dates and timeframes are listed on each individual prize page.

 

Q: Are winners ever named publicly?
A: Winners may be shared publicly by first name and last initial, along with their state (for example, Jessica M from NSW), so the community can celebrate alongside her.For transparency, official draw records may include the winner’s full name, however we never share full personal details publicly without consent. Your privacy and comfort always come first.

 

Q: What if I do not want my name shared at all?

A: Completely understandable. Just let us know when we contact you and we will keep your win private. You still receive your prize exactly the same way. Your comfort matters more to us than any social post.

 

Q: What happens if I win a major prize? Can I win again?

A: If you win a major prize, your membership entries will be placed on hold for two weeks from the date of your win. After that, you automatically become eligible to enter and win again.During this time, your membership remains active and you can still enjoy the weekly members game. Any bonus entries you receive from the game will be added to that week’s draw. However, your standard weekly membership entries will remain on hold until your eligibility returns.This is our fair play approach, designed to give more women the chance to experience that winning moment

 

Q: I did not receive my confirmation email after entering. What now?

A: Please check your spam or junk folder first. If you still cannot find it, email us at hello@herluckyday.com.au and we will sort it out for you.

 

TRUST, FAIRNESS AND SAFETY

 

Q: How is the winner selected?

A: Each individual entry has an equal chance of being drawn. The more entries you have, the more chances you receive.

All winners are selected independently through RandomDraws. We do not manually select winners.

 

Q: Which platform do you use to run the draws?

A: All major prize winners are selected using RandomDraws, an independent, certified random draw platform trusted by Australian businesses.

 

Q: Is Her Lucky Day a registered Australian business?

A: Yes. Her Lucky Day Pty Ltd is a registered Australian business operating under ABN 17 688 799 251. You can verify our business details through the Australian Business Register at any time.

 

Q: Are the draws legal in Australia?
A: Yes. Her Lucky Day Pty Ltd operates in accordance with Australian promotional draw guidelines. We structure all of our prize draws to meet the relevant requirements across Australia, so you can feel confident entering from anywhere within the country.

 

Q: How do you protect my personal information?

A: Your information is collected, stored, and handled in line with the Australian Privacy Act and our Privacy Policy. We never sell your data. We never share your details with anyone outside of what is needed to run the draw, deliver your prize, or process payment. Calm, careful, and quietly protected.

 

ACCOUNT, PAYMENT AND ADMIN

 

Q: How do I sign up?

A: You can create an account on the Her Lucky Day website in under a minute. Just enter your name, email, date of birth, and a secure password. From there, you can purchase a single ticket, choose a membership tier, or simply look around.

 

Q: Do I have to be an Australian resident to enter?

A: Yes. Her Lucky Day is open to women aged 18 and over who are residents of Australia. This is because of Australian prize draw rules, and because we ship every prize within Australia.

 

Q: How old do I have to be?

A: You must be 18 years of age or older to enter, become a member, or win a prize. We verify age at sign up, and winners are confirmed before any prize is sent.

 

Q: What payment methods do you accept?
A: At the moment, we accept payments securely through PayPal. PayPal allows you to use your card as well, so you can still pay using your preferred debit or credit card through their system. We are currently working on adding direct card payments very soon to make things even easier.

 

Q: Do you offer refunds?

A: All ticket purchases are final and non refundable, except where required under Australian Consumer Law. If something has gone wrong, like a duplicate charge or a billing error, please email hello@herluckyday.com.au and we will sort it out the same day where possible.

 

Q: How do I update my details?

A: You can update your name, address, email, phone number, and payment method directly from your Her Lucky Day account at any time. Keeping your details current is important so we can reach you quickly if you win.

 

Q: How do I contact Her Lucky Day?

A: You can reach us anytime at hello@herluckyday.com.au. We respond personally, usually within one business day, often much faster. There is a real woman on the other end of every email. And she actually cares.

 

TUESDAY TREATS

 

Q: What is a Tuesday Treat?
A: Tuesday Treats are free, fun social media prize moments we run across our social pages as a way to thank our community. They are completely free to enter, with no purchase required. Just a little extra something… because we love surprising our community.

 

Q: Are Tuesday Treats the same as your weekly prize draws?
A: No. Tuesday Treats are free social media prize moments and are completely separate from our paid prize draws. Our paid prize draws are entered through the Her Lucky Day website and winners are drawn using RandomDraws. Tuesday Treat winners are selected separately by Her Lucky Day directly from the entries on the original social post.

 

Q: How do I enter a Tuesday Treat?
A: Entry instructions are shared on the relevant post each Tuesday across our social pages. You will usually be asked to like the post, tag a friend, and follow Her Lucky Day on the platform you entered on, whether that is Instagram or Facebook. The winner is announced on our story later that week.

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