Privacy Policy
Effective Date: 2 August 2025
Her Lucky Day Pty Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or interact with our website: https://herluckyday.com.au
1. Information We Collect
We may collect the following types of personal information when you engage with us:
• Contact Information: such as your name, email address, and phone number when you sign up or contact us.
• Purchase Details: such as billing and delivery information when you buy tickets to enter prize draws.
• Account Information: if you create an account, we may collect login details.
• Device and Usage Data: including browser type, IP address, and pages visited, through cookies and analytics tools.
We do not collect sensitive personal data unless explicitly provided by you.
2. How We Use Your Information
We use your personal information to:
• Process transactions and deliver your prize draw entries.
• Communicate with you about your account, entries, or customer support requests.
• Send promotional offers, prize updates, and member-only perks (only if you’ve opted in).
• Improve our website and services through analytics and user feedback.
3. Cookies and Analytics
We use cookies and third-party analytics tools (e.g., Google Analytics) to improve user experience and understand website traffic. You can disable cookies in your browser settings if you prefer.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share your information with trusted service providers (e.g., payment processors, IT support) where necessary to operate the website and fulfill your requests. These parties are bound by confidentiality and data protection agreements.
We may also disclose your data if required by law.
5. Data Storage and Security
We take reasonable precautions to protect your data, including encryption, secure hosting, and access controls. While no system is 100% secure, we strive to maintain best practices for data protection.
6. Your Rights
You have the right to:
• Access and update your personal information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
To exercise your rights, please contact us at: support@herluckyday.com.au
7. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
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9. Contact Us
For any privacy-related questions or requests, please contact:
Her Lucky Day Pty Ltd
ABN: 17 688 799 251
📧 support@herluckyday.com.au