Privacy Policy

Effective Date: 2 August 2025

Her Lucky Day Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or interact with our website: https://herluckyday.com.au

By using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you engage with us:

• Contact Information such as your name, email address, and phone number when you sign up, contact us, or create an account
• Purchase Details such as billing information, delivery details, and transaction records when you purchase tickets or memberships
• Account Information including login credentials and account activity if you create an account
• Device and Usage Data including browser type, IP address, pages visited, and interaction data collected through cookies and analytics tools

We do not collect sensitive personal information unless it is voluntarily provided by you.

2. How We Use Your Information

We use your personal information to:

• Process payments and manage ticket purchases, memberships, and prize draw entries
• Communicate with you about your account, entries, prizes, or customer support enquiries
• Send promotional communications, prize updates, and member related information where you have opted in
• Operate, maintain, and improve our website and services through analytics and feedback
• Meet legal, regulatory, and compliance obligations

3. Cookies and Analytics

We use cookies and third party analytics tools such as Google Analytics to understand website traffic and improve user experience.

You can choose to disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third party service providers where necessary to operate our business, including:

• Payment processors
• Website hosting and IT service providers
• Email and communication platforms

These providers are required to handle your information securely and only for authorised purposes.

We may also disclose personal information where required or authorised by law.

5. Data Storage and Security

We take reasonable steps to protect your personal information, including secure hosting, encryption, and restricted access controls.

While we implement appropriate safeguards, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your information, subject to legal or regulatory requirements
• Opt out of marketing communications at any time using unsubscribe links or by contacting us

To exercise your rights, please contact us at: support@herluckyday.com.au

7. Children’s Privacy

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from individuals under 18 years of age.